General Terms

1.1. TPL is exclusively the operator of the website and the publisher of the accommodation directory containing the accommodation offers of the Accommodation Providers.

1.2. Unless expressly agreed otherwise, TPL does not act as an intermediary and, in the event of a booking, is not a party to the accommodation contract concluded with the guest.

1.3. TPL shall not be liable for information provided by the Accommodation Provider regarding prices and services, for the services provided by the Accommodation Provider itself, or for any service disruptions or defects.

1.4. Any liability of TPL arising under applicable statutory provisions shall remain unaffected.

2.1. The basis for the Accommodation Provider’s offer and the guest’s booking shall be the description of the accommodation and the supplementary information provided as part of the booking documentation (e.g. descriptions of the location and explanations of accommodation classifications). Information contained in hotel guides, online portals or similar directories not published by TPL or the Accommodation Provider shall not be binding.

2.2. By making a booking, the guest submits a binding offer to the Accommodation Provider to conclude an accommodation contract. The contract shall be concluded upon receipt by the guest of the Accommodation Provider’s declaration of acceptance (booking confirmation).

2.3. If, at the guest’s request, the Accommodation Provider submits a specific offer to the guest, this shall, by way of derogation from Section 2.2, constitute a binding contractual offer by the Accommodation Provider to the guest. The contract shall be concluded if the guest accepts this offer within any period specified in the offer.

2.4. TPL points out that, under the applicable statutory provisions (Section 312g (2), sentence 1, no. 9 of the German Civil Code (Bürgerliches Gesetzbuch – BGB)), there is no right of withdrawal for accommodation contracts.

2.5. A guest making a booking on behalf of fellow travellers, or any other person or organisation placing a booking (such as companies, associations or group leaders), shall be responsible for all contractual obligations of the guests booked, provided that they have expressly agreed to assume this responsibility.

3.1. The prices stated in the booking documentation (accommodation directory or offer published by the Accommodation Provider online) are final prices and include statutory value added tax (VAT) and all additional costs, unless otherwise specified with regard to such additional costs. The following may be charged separately and itemised: local visitor or tourist taxes, charges for services billed according to consumption (e.g. electricity, gas, water and firewood), and charges for optional extras and additional services booked or used only on site.

3.2. The services to be provided by the Accommodation Provider shall be determined exclusively by the contents of the booking confirmation, the information on the accommodation and the Accommodation Provider’s services contained in the booking documentation, and any supplementary agreements entered into between the parties. TPL recommends that such agreements be made in writing.

4.1. The due dates for any deposit and the remaining balance shall be determined by the agreement between the guest and the Accommodation Provider, as recorded in the booking confirmation. If no specific agreement has been made, the full accommodation price, including charges for additional costs and supplementary services, shall become due at the end of the stay and shall be paid to the Accommodation Provider.

4.2. Following the conclusion of the contract, the Accommodation Provider may require a deposit of up to 20% of the total price of the accommodation services and any supplementary services booked, unless a different deposit amount has been agreed in the individual case.

4.3. If the guest fails to pay an agreed deposit, or fails to pay it in full, within the specified period despite having received a reminder from the Accommodation Provider setting a reasonable deadline, the Accommodation Provider shall be entitled to withdraw from the contract with the guest and to claim cancellation charges in accordance with Section 5.4.

5.1. In the event that the guest cancels the booking or fails to arrive, the Accommodation Provider shall retain the right to payment of the agreed accommodation price, including the cost of meals and any charges for supplementary services.

5.2. In the ordinary course of business, the Accommodation Provider shall make reasonable efforts to use the accommodation for other guests, without being obliged to undertake any special efforts and taking into account the specific characteristics of the accommodation booked (e.g. non-smoking rooms or family rooms).

5.3. The Accommodation Provider must allow any revenue from re-letting the accommodation to be offset against the amount claimed and, where the accommodation cannot be re-let, must also allow for any expenses saved as a result.

5.4. Subject to any amounts to be offset in accordance with Section 6.3, the guest or the person placing the booking shall be obliged to pay the Accommodation Provider the following amounts, calculated on the total price of the accommodation services (including all additional costs), but excluding any public charges such as visitor levies or tourist taxes:

• Holiday apartments/accommodation without meals: 90%
• Accommodation with breakfast: 80%
• Half board: 70%
• Full board: 60%

5.5. The guest or the person placing the booking expressly reserves the right to prove that the expenses saved are substantially greater than the deductions taken into account above, or that the accommodation services were used by other guests. If such proof is provided, the guest or the person placing the booking shall only be required to pay the correspondingly lower amount.

5.6. Taking out travel cancellation insurance is strongly recommended.

5.7. For all bookings, the cancellation notice must be sent directly to the Accommodation Provider and should be submitted in writing.

6.1. Unless otherwise agreed, the accommodation may only be used by the guest for whom it was booked. Use by other persons, in particular subletting, is not permitted. In the case of commercial clients, this prohibition also applies in particular to the transfer of allocated accommodation quotas to third parties.

6.2. The guest must use the accommodation and its facilities only for their intended purpose and, where applicable, in accordance with the applicable rules of use (e.g. for swimming pools, saunas, etc.), and must treat them with due care.

6.3. The guest must notify the Accommodation Provider without undue delay of any defects or disruptions that arise and request that they be remedied. Notifying TPL of a defect shall not be sufficient. If the guest culpably fails to report a defect, the guest’s claims against the Accommodation Provider may be wholly or partially forfeited.

6.4. The guest may terminate the contract only in the event of significant defects or disruptions. Before doing so, the guest must give the Accommodation Provider a reasonable period to remedy the situation as part of the defect notification, unless remedying the situation is impossible, the Accommodation Provider refuses to do so, immediate termination is objectively justified by a particular interest of the guest that is apparent to the Accommodation Provider, or, for such reasons, it is objectively unreasonable to expect the guest to continue the stay.

6.5. Pets may only be brought into the accommodation if this has been expressly agreed.

6.6. The Accommodation Provider may terminate the accommodation contract without notice if, despite a warning from the Accommodation Provider, the guest continues to seriously disrupt the Accommodation Provider’s business, the provision of the accommodation services or other guests, or behaves in such a materially contractually non-compliant manner that immediate termination of the contract is justified. If the Accommodation Provider terminates the contract, the provisions governing cancellation and failure to arrive by the guest shall apply accordingly to the Accommodation Provider’s payment claim.

7.1. The Accommodation Provider’s liability under the accommodation contract for damages that do not result from injury to life, body or health shall be excluded, unless such damages are caused by an intentional or grossly negligent breach of duty by the Accommodation Provider or by a legal representative or vicarious agent of the Accommodation Provider.

7.2. The Accommodation Provider shall not be liable for service disruptions relating to services that, during the guest’s stay, are recognisably provided by third parties and merely arranged by the Accommodation Provider on behalf of the guest or the person placing the booking (e.g. sporting events, theatre visits, exhibitions, etc.). The same shall apply to third-party services arranged at the same time as the accommodation booking, provided that such services are expressly identified as third-party services in the description or booking confirmation.

8.1. TPL and the Accommodation Provider point out that they do not participate in voluntary consumer dispute resolution proceedings.

8.2. The contractual relationship between the guest or the person placing the booking and the Accommodation Provider shall be governed exclusively by German law. The same shall apply to any other legal relationship between the parties.

8.3. The guest or the person placing the booking may bring legal proceedings against the Accommodation Provider only at the Accommodation Provider’s registered place of business.

8.4. For legal proceedings brought by the Accommodation Provider against the guest or the person placing the booking, the guest’s place of residence shall be decisive. For legal proceedings against guests or persons placing bookings who are merchants, legal entities governed by public or private law, persons whose place of residence, registered office or habitual residence is abroad, or persons whose place of residence, registered office or habitual residence is unknown at the time the proceedings are initiated, the registered place of business of the Accommodation Provider shall be agreed as the place of jurisdiction.

8.5. The foregoing provisions shall not apply where, and to the extent that, mandatory provisions of European Union law or other international provisions applicable to the contract provide otherwise.

Kreis Paderborn | Amt für Wirtschaft & Tourismus has made every effort to ensure that the information on this website is as accurate as possible but accepts no responsibility for any errors or omissions. The information on this website has been compiled on the basis of details provided by the respective organisations or institutions.

The publication of this information on the website should not be construed as an endorsement or recommendation by Kreis Paderborn | Amt für Wirtschaft & Tourismus. Prices, accommodation facilities and other details were correct at the time of publication. All information is subject to change. We therefore recommend checking the accuracy of all details before departure.

As of: October 2025

1.1. By registering for the trip, which may be done orally, by telephone, in writing, by fax, by email or via the internet, the traveller submits a binding offer to TPL to conclude a package travel contract on the basis of the travel description and the travel information underlying the booking.

1.2. If the booking request is submitted electronically, TPL shall promptly acknowledge receipt to the traveller by electronic means. This acknowledgement of receipt does not constitute a booking confirmation and does not entitle the traveller to require the package travel contract to be concluded in accordance with their booking request.

1.3. The package travel contract shall be concluded upon receipt by the traveller of TPL’s declaration of acceptance. No specific form is required for this declaration. At the time of conclusion of the contract, or promptly thereafter, the traveller shall receive a written copy of the booking confirmation. This may be omitted if the traveller makes the booking less than seven working days before the start of the trip.

1.4. If TPL’s booking confirmation differs from the traveller’s booking request, it shall constitute a new offer by TPL, which shall remain valid for 10 days from the date of the booking confirmation. The contract shall be concluded on the basis of this amended offer if the traveller declares acceptance expressly, by paying a deposit or by paying the remaining balance. The same shall apply if TPL has submitted a written offer for a package to the traveller.

1.5. The person making the booking shall be liable for the contractual obligations of any travellers for whom they make the booking as if they were their own, provided that they have expressly and separately agreed to assume such an obligation.

2.1. The services to be provided by TPL shall be determined exclusively by the contents of the booking confirmation in conjunction with the description of the relevant package offer on which the booking is based, and subject to all notes and explanations contained in the booking documentation.

2.2. Service providers, in particular accommodation establishments, as well as travel agencies, are not authorised by TPL to give assurances or enter into agreements that go beyond, conflict with or amend the travel description or the booking confirmation, or otherwise alter the confirmed contents of the package travel contract.

2.3. Following the conclusion of the contract, TPL may increase the agreed package price up to 20 days before the start of the trip, subject to the requirements of Section 651f of the German Civil Code (Bürgerliches Gesetzbuch – BGB). TPL shall inform the traveller clearly and comprehensibly, on a durable medium, of the price increase and the reasons for it, including details of how the increase has been calculated. If TPL incurs lower costs, the traveller may request a reduction in the package price.

2.4. In the event of a significant change to the contract after its conclusion but before the start of the trip, the traveller shall be entitled, within a reasonable period specified by TPL at the same time as notifying the traveller of the change, either to accept the change, to withdraw from the package travel contract free of charge, or to request participation in a replacement trip if TPL has offered one. If the traveller does not respond within the period specified by TPL, the notified change shall be deemed accepted. TPL shall expressly draw the traveller’s attention to this consequence in its notification in a clear, comprehensible and prominent manner.

3.1. Following the conclusion of the contract (receipt of the booking confirmation) and upon provision of a security certificate in accordance with Section 651r of the German Civil Code (Bürgerliches Gesetzbuch – BGB), a deposit of 20% of the package price shall be payable.

3.2. Provided that the security certificate has been provided, the remaining balance shall be due for payment two weeks before the start of the trip, provided that it is established that the trip can no longer be cancelled for any of the reasons specified in Section 7 of these terms and conditions, and unless a different payment date has been agreed in the individual case.

3.3. By way of derogation from Sections 3.1 and 3.2, the obligation to provide a security certificate shall not apply if the agreed travel services do not include transportation to or from the destination and it has been agreed that the full package price is payable to TPL or the accommodation provider only at the end of the trip or stay.

3.4. If TPL is ready and able to provide the contractually agreed services and the traveller fails to pay the deposit or remaining balance, either in full or in part, by the agreed due date, and the traveller has no contractual or statutory right to withhold payment, TPL shall be entitled, after issuing a reminder and setting a deadline for payment, to withdraw from the contract and charge the traveller cancellation fees in accordance with Section 4 of these terms and conditions.

4.1 The traveller may cancel the package travel contract at any time before the start of the trip. To avoid misunderstandings, cancellation in writing is strongly recommended. The relevant date is the date on which TPL receives the cancellation notice.

4.2 If the traveller cancels, TPL may claim reasonable compensation, unless the cancellation is attributable to TPL or unavoidable and extraordinary circumstances occur at or in the immediate vicinity of the destination which significantly affect the performance of the package or the transport of persons to the destination. In calculating compensation, account is generally taken of expenses saved and of any alternative use that can ordinarily be made of the travel services.

4.3 TPL may charge the following fixed cancellation fees:

a) Up to and including the 31st day before the start of the trip: 10% of the package price
b) From the 30th to the 21st day before the start of the trip: 20% of the package price
c) From the 20th to the 12th day before the start of the trip: 40% of the package price
d) From the 11th to the 3rd day before the start of the trip: 60% of the package price
e) From the 2nd day before the start of the trip onwards, and in the event of failure to arrive: 90% of the package price

4.4 Travel cancellation insurance is strongly recommended.

4.5 At the traveller’s request, TPL must provide reasons for the amount of compensation charged. The traveller remains entitled to demonstrate that the fees payable to TPL are substantially lower than the fixed amount claimed by TPL.

4.6 TPL reserves the right to claim specific compensation in excess of the fixed amounts stated above, provided that TPL can demonstrate that it has incurred substantially higher costs than the applicable fixed amount. If TPL makes such a claim, it must specify and substantiate the amount of compensation claimed, taking into account any expenses saved and any alternative use of the travel services.

4.7 If, after conclusion of the contract, changes are made at the traveller’s request to the travel dates, accommodation, type of board or other services (changes to the booking), TPL may charge a change fee of €25, provided that the change is possible. The traveller has no legal entitlement to have a booking change made.

4.8 In the event of cancellation or a booking change involving booked admission tickets, any costs arising from returning or changing the tickets must be paid separately, in addition to the booking change fee or cancellation compensation, unless TPL is able to use the tickets elsewhere.

5.1 The traveller is obliged to notify TPL without undue delay of any defects that may arise and to request that they be remedied. If TPL is unable to remedy a defect because the traveller culpably failed to report it, the traveller shall not be entitled to claim a price reduction under Section 651m of the German Civil Code (Bürgerliches Gesetzbuch – BGB) or damages under Section 651n BGB.

5.2 If a travel defect substantially impairs the trip, or if, for an important reason arising from such a defect and apparent to TPL, the traveller cannot reasonably be expected to continue with the trip, the traveller may terminate the package travel contract in accordance with the applicable statutory provisions. Termination is permitted only after TPL or its representatives have allowed a reasonable period specified by the traveller for remedying the defect to expire without providing a remedy. No such period need be specified if TPL or its representatives refuse to remedy the defect or if immediate remedial action is necessary.

6.1 In the case of package deals that include medical services, spa treatments, wellness services or comparable services, the traveller is responsible for making enquiries before booking, before commencing the trip and before using the services as to whether the relevant treatment or services are suitable for them in view of their individual health circumstances, particularly any pre-existing symptoms or medical conditions.

6.2 Unless expressly agreed otherwise, TPL has no obligation in this regard to provide specific information or guidance, in particular advice tailored to the individual traveller, concerning the consequences, risks or side effects of such services.

6.3 The above provisions apply regardless of whether TPL acts solely as an intermediary for such services or whether they form part of the travel services.

7.1 TPL’s liability for damage other than personal injury is limited to three times the package price, unless the damage was caused intentionally or negligently by TPL.

7.2 TPL shall not be liable for information provided about, or disruptions affecting, services that:

a) are not principal services contractually agreed upon and do not form part of TPL’s package offer;

b) are recognisably provided by third parties and are identified as such in the travel description or booking confirmation; and

c) are merely arranged as third-party services when the package is booked or during the stay (e.g. spa and wellness services, sporting events, theatre performances, exhibitions, excursions and similar activities), provided that these services are clearly identified as third-party services so that the traveller can recognise that they do not form part of the package holiday.

7.3 In the case of services that do not form part of TPL’s package offer, TPL shall in particular not be liable for medical services, therapeutic treatments, massages, other healing treatments or services arranged in addition to the booked package, provided that these services are clearly identified as third-party services arranged by TPL, so that the traveller can recognise that they do not form part of the package holiday. Where such services form part of the travel services, TPL shall not be liable for the success of any medical treatment or spa treatment.

8.1 If the travel description for the relevant trip specifies a minimum number of participants, TPL may withdraw from the package travel contract if the stated minimum number of participants, or a minimum number stipulated by the competent authority, is not reached. Such withdrawal may be made up to three weeks before the start of the trip.

8.2 The minimum number of participants must be stated in the booking confirmation, or the booking confirmation must refer to the relevant information in the travel description.

8.3 TPL is obliged to inform the traveller without undue delay once it becomes apparent that the trip cannot take place because the required minimum number of participants has not been reached, and to communicate its notice of withdrawal without undue delay.

8.4 If it becomes clear before expiry of the period specified in Clause 8.1 that the trip will not take place, TPL is obliged to declare its withdrawal without undue delay.

8.5 TPL may withdraw from the package travel contract before the start of the trip if unavoidable and extraordinary circumstances prevent it from fulfilling the contract. In such cases, TPL must declare its withdrawal without undue delay after becoming aware of the grounds for withdrawal.

8.6 In the event of withdrawal, the traveller shall receive a refund of the amount paid for the trip without undue delay.

If the traveller does not use individual travel services as a result of an early return journey, illness or other reasons not attributable to TPL, the traveller shall not be entitled to a proportional refund. However, TPL shall reimburse the traveller for any expenses saved, once and to the extent that the individual service providers have actually refunded those amounts to TPL.

10.1 German law shall apply exclusively to the entire legal and contractual relationship between the traveller and TPL.

10.2 The traveller may bring legal proceedings against TPL only at TPL’s registered place of business.

10.3 For legal proceedings brought by TPL against the traveller, the traveller’s place of residence shall be decisive. However, where proceedings are brought against a traveller or contractual partner under the package travel contract who is a merchant, a legal entity governed by public or private law, or a person whose place of residence or habitual residence is abroad, or whose place of residence or habitual residence is unknown at the time proceedings are commenced, the place of jurisdiction shall be TPL’s registered place of business.

10.4 The above provisions shall not apply:

a) where and to the extent that non-derogable provisions of international agreements applicable to the package travel contract between the traveller and TPL provide otherwise in favour of the traveller; or

b) where and to the extent that non-derogable provisions applicable to the package travel contract in the EU Member State of which the traveller is a national are more favourable to the traveller than the provisions set out below or the corresponding provisions of German law.

10.5 TPL does not currently participate in voluntary alternative dispute resolution proceedings under the German Consumer Dispute Resolution Act (Verbraucherstreitbeilegungsgesetz). Accordingly, the traveller cannot use such proceedings or the European Commission’s online dispute resolution platform (ODR platform), formerly available at ec.europa.eu/consumers/odr/, to resolve consumer disputes.

As of: 2025